Frequently Asked Questions

01 Shopping Information

Why won't my payment go through?

If you are facing payment related issues contact us on Whatsapp.

How Long Will It Take To Get My Package?

Normal delivery timing is 5 to 6 working days.

Do You Ship Internationally?

No, we only serve the local Pakistani Market for now.

What Shipping Methods Are Available?

We ship our products through different couriers such as Leopards, Trax and Postex.

02 Payment Information

What Payment Methods Are Accepted?

We provide a bunch of different payment options. Contact us on Whatsapp for payment Information.

Is Buying On-Line Safe?

Yes, it is completely safe. Our payment methods are encrypted and safe to use.

03 Orders and Returns

How do I place an Order?

Placing an order is easy! Browse our products and select the items you want. Click “Add to Cart,” then go to your cart and click “Checkout.” Fill in your shipping and payment details, review your order, and click “Place Order” to complete your purchase. You’ll receive a confirmation email once your order is successful.

Do I need an account to place an order?

No, you don’t need an account to place an order. You can checkout as a guest by providing your shipping and payment information. Creating an account is optional but can make future orders faster, track your purchases, and save your preferences.

Who should I to contact if I have any queries?

If you have any questions or need help, you can contact our customer support team. Reach out via email, phone, or WhatsApp chat on our website, and our team will be happy to assist you promptly.

How Can I Cancel Or Change My Order?

You can request to change or cancel your order by contacting our customer support as soon as possible. Once your order has been processed or shipped, changes or cancellations may not be possible, but our team will guide you with the available options.

How Do I Track My Order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this link to see the latest updates on your delivery status anytime.

How Can I Return a Product?

To return a product, please contact our customer support within the return period. They will guide you through the return process, including instructions for packaging and shipping. Once we receive and inspect the item, your refund or replacement will be processed according to our return policy.